Last Updated: June 20, 2025
At Fezapew, your trust matters most. We design and deliver handmade wooden wall shelves with care, and protecting your privacy is part of that commitment. This Privacy Policy explains how we collect, use, and safeguard your personal information when you shop with us online at https://fezapew.com.
1. Information We Collect
We collect only what is necessary to serve you better, through two main ways:
A. Information You Provide Directly
When you shop or contact us, you may share:
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Personal details: name, email, phone number, shipping and billing address.
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Order details: shelf models, custom requirements, and order history.
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Payment information: We do not store card numbers. All transactions are securely processed by third-party providers like PayPal, Visa, or MasterCard.
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Support communication: Any emails, messages, or files you send to our customer care team.
B. Information Collected Automatically
When you browse our store, certain data is collected automatically:
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Device details: IP address, browser type, operating system, general location.
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Website usage: pages visited, time spent, products viewed—collected via cookies and analytics tools.
2. How We Use Your Information
We use your data solely to enhance your shopping experience and to operate smoothly:
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Fulfilling orders: processing, packaging, and shipping your shelves.
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Customer support: answering questions and solving any issues.
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Personalized experience: recommending products or finishes you may like.
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Marketing updates: sending newsletters or offers only if you opt in. You can unsubscribe anytime.
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Improving our website: analyzing visitor activity to make browsing easier.
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Legal & security: detecting fraud and complying with regulations.
3. Sharing Your Information
We respect your privacy. Your data is never sold, rented, or traded. Information is only shared with trusted third parties where necessary:
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Payment processors: to securely complete your purchase.
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Shipping partners (UPS, FedEx, DHL): to deliver your shelves safely.
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Analytics & marketing tools (e.g., Google Analytics, Meta Pixel): to track performance and improve customer experience.
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Legal authorities: if required by law or investigation.
4. Data Security
We take industry-standard measures to keep your information safe:
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SSL encryption: all personal and payment data sent to our site is encrypted.
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Secure servers: stored information is protected by restricted access.
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Regular updates: our systems are monitored to maintain security compliance.
Please note: while we work hard to safeguard your data, no online method is 100% secure.
5. Your Rights
Depending on your location, you may have the right to:
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Access: request a copy of the personal data we hold about you.
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Correct: fix errors in your stored information.
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Delete: ask us to erase your data in certain cases.
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Limit: restrict how your information is used.
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Opt out: unsubscribe from promotional emails at any time.
To make a request, email us at [email protected]. We aim to respond within 30 days.
6. Cookies
Cookies help us run the store smoothly and personalize your experience.
We use cookies to:
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Remember items in your cart and login details.
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Track browsing activity (via analytics tools).
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Improve product suggestions and website layout.
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Deliver relevant ads (only if you’ve opted in).
You can disable cookies in your browser settings, but some site functions may not work as intended.
7. Updates to This Policy
From time to time, we may update this Privacy Policy to match changes in the law, technology, or our practices. The “Last Updated” date at the top of this page will always reflect the latest version.
8. Contact Us
If you have any questions about how your personal information is handled, you can reach us at:
- Address: 1242 Buccaneer Dr, Abilene, Tx 79605
- Email: [email protected]
- Phone: +1 (325) 277-6695
- Support Time: Mon–Sun: 8:00 AM-5:00 PM CST
- Form: Contact Us
- Support Hours: Mon–Sun: 8:00 AM-5:00 PM CST